Refund policy
Refund Policy
We do not refund but will gladly offer a store credit or exchange for an item of equal value within 14 days of sale. The buyer is responsible for return postage cost.
Damages and Repairs
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue. Unfortunately we cannot be responsible for damage that occurs during shipping. We highly recommend our customers to purchase insurance that is offered in the cart to cover them for any lost or damaged items during shipping.
We take pride in our workmanship and offer a 12 month guarantee from the date of purchase. If your item becomes defective or should a fault occur during this time, we will repair or replace your item, as deemed necessary, free of charge. Any repairs or work not done done by Opal Country, will void this warranty. This warranty does not cover loss, accidental breakage and general wear and tear.
Exceptions / non-returnable items
We do not accept returns on any item that has been custom made, worn, re-sized or altered.
Unfortunately, we cannot accept returns on gift cards or sale items.
Unfortunately, we cannot accept returns on gift cards or sale items.